Returns & Refunds
Your satisfaction is our priority. We offer a guaranteed 30-day refund on all digital products purchased from Digitore.
30-Day Refund
Request a refund within 30 days of purchase
Free product exchange
Free replacement for activation issues
Full Refund
Refund to original payment method
Refund eligibility
You are entitled to a refund in the following cases:
Rimborso garantito
- • Activation issues with the product
- • Code already used or invalid
- • Within 30 days of purchase
- • Proof of purchase (order confirmation)
Non-refundable
- • Product already activated successfully
- • Request made more than 30 days after purchase
- • No proof of purchase
How to request a refund
Contact support
Write to returns@digitore.com with your order number and reason for the request. You'll receive detailed instructions within 24 hours.
Request review
Our team will review your request and update you on the refund status.
Receive your refund
Once your request is approved, the refund will be issued within 5-7 business days to the original payment method.
Product replacement
Having issues with your product? We can replace it for free or offer a refund.
- • Non-working product: Immediate replacement or refund
- • Code already used: Guaranteed refund
- • Not available: Full refund
Replacements follow the same 30-day refund policy.
Refund timeframes
| Payment method | Refund timeframes |
|---|---|
| Credit/debit card | 5-10 business days (varies by bank) |
| PayPal | 3-5 business days |
| Digitore Credit | Issued within 24 hours |
Note: Shipping costs are non-refundable unless there was an error or defective code. For replacements, the new product is sent free of charge.
Non-working or defective product
If the product you received does not work or is defective:
- Contact us within 48 hours of receipt
- Attach a screenshot of the error and order details
- You will receive a new product or a full refund
- If unavailable, full refund including any fees
Need help with a refund?
Our support team is available for any questions about refunds or replacements.